Last Update: November 2007

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How do I upgrade my Virtual TimeClock software?

Visit the Redcort Software Upgrade Center for detailed instructions on upgrading from any prior version to the latest Virtual TimeClock release.

How do I move Virtual TimeClock to another computer?

A step-by-step article that details how to move stand alone, server and client installations of Virtual TimeClock Pro is available here: Moving Virtual TimeClock To A New Computer.

How do I setup remote client connections?

A detailed article on setting up remote Virtual TimeClock clients is available on the Redcort Software web site here: How To Setup Remote Connections to Virtual TimeClock 5.

I receive a 525 error when launching Virtual TimeClock.

A 525 error occurs when an older version of Virtual TimeClock Pro cannot read a data file because its structure has been modified by a newer version of Virtual TimeClock Pro.

525 errors generally happen under two circumstances:

1. After upgrading Virtual TimeClock, an older version of Virtual TimeClock is inadvertently launched, resulting in a 525 error. The solution is to not use prior versions of Virtual TimeClock after an upgrade. This is most easily accomplished by removing prior versions of Virtual TimeClock as soon as you've performed an upgrade.

2. Users sometimes install a Virtual TimeClock upgrade in spite of the strong warning at startup that doing so causes their data file to be modified in a way that makes it unusable with prior releases. After upgrading, the user attempts to revert back to running their older, licensed version and receives a 525 error. The solution is to either restore the last data file backup prior to the upgrade or to purchase the Virtual TimeClock upgrade necessary to open their modified data file. Contact Redcort Software here for upgrade pricing.

My local TimeClock clients cannot connect to the TimeClock server.

The first thing to verify is that the TimeClock Server is running in Server mode:

1. From the Administration menu, choose Server.

2. In the TimeClock Mode section, from the Status drop-down list select TimeClock Server.

When the Virtual TimeClock server application is running on a local network, the server is automatically located from the client by choosing Connect To Server from the File menu at the client TimeClock.

If the server does not appear automatically, this is due to either the presence of a firewall or Norton AntiVirus (2005-2006) Internet Worm protection blocking Virtual TimeClock. The following network ports must be unblocked for use by Virtual TimeClock Pro:

TCP/IP: The default port is 56777. To verify the port being used, go to the TimeClock server and choose Server from the Administration menu.

UDP: Port 54321 is used for server auto discovery.

I receive an InterApplication Communication error while using Virtual TimeClock Pro.

This is an operating system permissions error with the Redcort folder. Verify all users have full read/write access to the Redcort folder and its enclosed files. The Redcort folder is found here:

Macintosh --  Hard Disk:Library:Application Support:Redcort
Windows --  C:\Program Files\Common Files\Redcort

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